Refund and Returns Policy

What we can accept

For a return to be approved the item must be unused, whole and packaged as delivered, seals included.

• Rugs must be returned rolled, not folded. A folded jute rug develops a crease that will not settle and cannot be resold.
• Wall signs and plaques are returnable unused, with any hanging hardware supplied. Pieces with anchor holes drilled are not.
• Faux greenery may be returned in its original pot and sleeve; stems that have been bent to shape are considered used.

Starting a return

1. Message service@styleshavent.shop with the order reference. Authorisation is issued within two business days and must be included in the parcel.
2. Pack the item in its original packaging, with the authorisation reference enclosed, and post it to the address we give you.
3. Postage back to us is payable by the customer except where the goods were faulty, damaged or incorrectly picked.
4. Once checked, the refund is released within five business days to the original method of payment. The delivery charge is not returned on unwanted goods.

Faulty or incorrect goods

Faults are our cost. Choose a replacement or a full refund including the delivery charge, and send us a photograph of the problem.

Exchanges

We do not process exchanges as a single transaction. Return the original item for a refund and place a new order for the replacement; that way the second item is reserved from stock immediately rather than waiting on the first parcel reaching us.