Cancellation Policy

Before despatch, cancellation is straightforward. After despatch, the returns policy takes over.

Before despatch

Cancel outright. Nothing is charged and the full amount is returned.

After despatch

The order becomes a return. See the Refund and Returns Policy.

How to cancel

To stop an order, contact service@styleshavent.shop or +1 212-647-0035. Our hours are Monday – Friday, 11:00 AM – 7:00 PM (ET). Saturday, 11:00 AM – 6:00 PM. Sunday, 12:00 PM – 5:00 PM.

Because handling begins within 1–3 business days, a cancellation is most likely to succeed on the day the order is placed. We will always tell you honestly whether the parcel has already gone.

Refunds on cancellation

The refund for a cancelled order reaches the original payment method within five business days.

When we cancel

Where an item proves unavailable or a price was plainly wrong, we cancel and refund in full, with an email explaining what happened.

Changing an order instead

Adding to an order before despatch is usually possible and avoids a second delivery charge. Changing a delivery address is possible until the label is printed. Both are handled by email at service@styleshavent.shop.