Shipping Policy
Parcels are prepared at our address in New York and travel by standard ground service. The terms below apply to every order without exception.
| Delivery charge | $5.75 flat rate |
|---|---|
| Free delivery from | $38 |
| Handling time | 1–3 business days |
| Transit time | 5–10 business days |
| Total delivery window | 6–13 business days from order |
| Destinations | United States addresses only |
| Despatched from | New York, NY |
Charges
You pay $5.75 for delivery unless the order total reaches $38, at which point delivery is included. No other shipping charge exists.
Our carrier coverage is domestic: United States addresses, including residential and business.
How long it takes
Preparation takes one to three business days and delivery a further five to ten, meaning six to thirteen business days altogether.
Handling begins on the next business day for anything placed after 2:00 PM Eastern, at a weekend, or on a public holiday.
Tracking
Once your parcel leaves us, a tracking number follows by email. Please allow a day before treating an empty tracking page as a problem.
Damage in transit
Do not discard the packaging if there is damage – photograph it and email service@styleshavent.shop within 48 hours. We cover transit damage.
Parcels that stop moving
Seven business days without a tracking update is our threshold for a formal trace. Confirmed losses are refunded or reshipped.
Delivery addresses
We cannot change an address after collection. Parcels that come back undelivered are reshipped only once the delivery charge is settled.
Questions about a specific order: service@styleshavent.shop or +1 212-647-0035 during Monday - Friday, 11:00 AM - 7:00 PM (ET). Saturday, 11:00 AM - 6:00 PM. Sunday, 12:00 PM - 5:00 PM. See also the Refund and Returns Policy.